Legal Information

Privacy Policy

Last updated: April 23, 2026

1. Introduction

Mobile Doctor ("we," "us," or "our"), a subsidiary of First Star Consults (BN: 3737970), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or the application.

2. Information We Collect

Medical and Health Data

As a healthcare management company, we collect sensitive health information to provide our services, including:

  • Medical history and clinical notes from consultations.
  • Laboratory results and diagnostic reports.
  • Prescription information and medication history.
  • Symptoms and health concerns reported through the platform.

Personal Identification Data

We collect your name, email address, phone number, and physical address for home sample collection and drug delivery services.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our mobile application to:

  • Facilitate medical consultations with specialists.
  • Coordinate laboratory sample collection and diagnostic testing.
  • Fulfill and manage prescription drug deliveries.
  • Generate medical records and history for your future reference.
  • Notify you of updates to our services or your specific health requests.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal and health information. All sensitive data is encrypted using industry-standard protocols.

Our platform integrates with HSDNM security standards to ensure that patient-doctor confidentiality is maintained at all times. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Sharing Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • With Healthcare Providers: We share relevant medical data with the doctors and specialists you consult with.
  • With Affiliated Partners: We share necessary data with our laboratory and pharmaceutical affiliates to fulfill your service requests.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

First Star Consults (Mobile Doctor Division)
BN Registration: 3737970
Email: privacy@mobiledoctorapp.com