Legal Information
Privacy Policy
Last updated: May 12, 2026
1. Introduction
Mobile Doctor ("we," "us," or "our"), a subsidiary of First Star Consults (BN: 3737970), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or the application.
2. Information We Collect
Medical and Health Data
As a healthcare management company, we collect sensitive health information to provide our services, including:
- Medical history and clinical notes from consultations.
- Laboratory results and diagnostic reports.
- Prescription information and medication history.
- Symptoms and health concerns reported through the platform.
Personal Identification Data
We collect your name, email address, phone number, and physical address for home sample collection and drug delivery services.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our mobile application to:
- Facilitate medical consultations with specialists.
- Coordinate laboratory sample collection and diagnostic testing.
- Fulfill and manage prescription drug deliveries.
- Generate medical records and history for your future reference.
- Notify you of updates to our services or your specific health requests.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal and health information. All sensitive data is encrypted using industry-standard protocols.
Our platform integrates with HSDNM security standards to ensure that patient-doctor confidentiality is maintained at all times. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Sharing Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- With Healthcare Providers: We share relevant medical data with the doctors and specialists you consult with.
- With Affiliated Partners: We share necessary data with our laboratory and pharmaceutical affiliates to fulfill your service requests.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others.
6. Data Retention
We retain your personal and health information for as long as your account remains active or as needed to provide you with our services.
If you choose to delete your account, all associated personal data will be marked for deletion. To prevent accidental data loss and to comply with potential legal requests, we retain this data in a secure, dormant state for a period of 30 days, after which it is automatically and permanently purged from our active systems.
7. Data Deletion and Your Rights
You have the right to access, correct, or delete your personal information at any time.
How to Delete Your Data
- In-App Deletion: You can initiate the account deletion process directly within the Mobile Doctor application under Settings > Account > Delete Account.
- Email Request: You may also request data deletion by contacting our privacy team at privacy@mobiledoctorapp.com.
Please note that we may be legally required to retain certain information (such as medical records) for a longer period as mandated by healthcare regulations, even if you request deletion.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
BN Registration: 3737970
Email: privacy@mobiledoctorapp.com